Shipping and Returns

SHIPPING-

With all in stock items we usually will post within 2 working days using Royal Mail second class signed for post, with all handmade/pre order items we will contact you to advise when they have been despatched these will again be sent by same means.

All items are sent signed for peace of mind and proof of postage obtained, if in the case of a lost parcel this would need to be taken up with the postal company we will help with this as much as we possibly can.

 

RETURNS-

If your purchase is not suitable you may return them to us, we will happily offer a full refund (minus delivery cost)when items are returned within 14 days.

If your purchase has been 'made to order' we offer store credit unless your order is faulty then we will investigate further and keep in contact regarding this.

If your purchase is personalised we cannot offer a refund for this reason unless faulty in which you would need to email us within 7 days.

Returns MUST be returned in their original condition, unworn, unwashed, tags if applicable intact and MUST be returned within 14 days of receipt.

Please request a return by emailing: rockadollykids@yahoo.com.

Giving the name the order was placed under and reason for return.

We will then contact you within 24 hours with a returns address.

All postage costs are non-refundable and unfortunately we do not offer pre-paid returns.

Please allow 3 working days from us receiving the goods for your refund to be processed. Your bank may take 5-7 working days for your refund to reach your account.

You are required to arrange and pay for the return of goods and the goods are your responsiblity until they reach us. For your own protection we recommend that you send the parcel using a signed for delivery service that insures you for the value of the goods.

For any enquires or returns please do not hesitate to contact us.

PLEASE NOTE: All items returned after the 14 days are non-refundable.